15210 Keswick St. Van Nuys, CA 91405

Toll Free: 800-245-3675

Monday – Friday, 8 a.m. – 4:30 p.m. PDT

Frequently Asked Questions

Please read our FAQ before sending us a message.

What type of disc can be repaired on the JFJ?
Any type of CDs including music, DVD, dbl sided DVD, video games, PSX, PSX2, XBox, Nintendo GameCube, CD-R, DVD-R and any other future based CD formats that may come.
Are there any advantages to using the water based machines?
We haven't found any advantages. All we can tell you is this: The pump fails on these machines often. You have to purchase water filters about every 90 days. If you leave your machine off for more than a day, you will have problems with the polish getting hard in the tubes and clogging the machine. You also have to keep adjusting your machine every few CDs and this is all part of the maintenance. In all, there are too many unnecessary steps to repair your discs with these machines.
Is it true that heat ruins your disc?
Up to 50x depending on how scratched a disc is. If the disc has deep scrathes and to be sanded, and this happens over and over, then the disc can be cleaned about 10x.
What percentage of CDs are repairable?
As long as the memory is not scratched (top of disc) and it is not cracked, it is 99% repairable. You can put a clear shield on the top of the CD to prevent any memory damage or cracks. We sell clear shields by request.
How does the CD look after the process?
As long as you follow the instructions, it will look like new. No swirl marks, no burn, no fake outs. We mean it!
How can we trust JFJ products?
Don't take our word for it. We have confidence in our machine, we want you to try it for 30 days free. If you don't like it, call us and we will send a call tag and refund you back all your money including the freight you paid.

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